Terms And Conditions

Terms and Conditions

Provisional bookings will be held for maximum 14 days unless an extension has been requested in writing and has been approved. Bookings are only confirmed once the 25% non-refundable deposit of the total reservation amount has been received. Final payment is due 70 days prior to travel, or immediately if booking is confirmed within 45 days of travel. Bookings made less than 70 days prior to travel require full payment to confirm. Payment by bank wire transfer (credit cards are not accepted). Costing is subject to change in the event of exceptional, unforeseen cost increases such as fuel surcharges, park fees, VAT or extreme currency fluctuations.

Child Policy

Children of all ages are welcome. Certain activities such as mokoro and walking have an age restriction of 12 years and regardless of age, participation is at the discretion of the professional guide. Children under the age of 12 years pay 50% of the rate

Insurance / Liability

All guests are required to take out travel insurance. Whilst every care is taken for the safety and comfort of its clients,

Daunara accepts no liability for all or any of the following:


• Damage or loss of property of any client, however caused.
• Sickness, infection, injury or death of any client, however caused.

• Change of arrival or departure dates due to road or weather conditions.
• Damages - directly or indirectly - arising out of delays in departure or arrival including delays occasioned by the missing of road, rail, ship or aircraft connections.

• Medical Bills, Medical Evacuation.

Daunara Safari Camp retains the right to sign guests on indemnity waivers in the lodge prior to participating in game viewing, walking, camping and adventure activities, even if those have been bought and paid for in advance. Refusal to sign such indemnity waivers shall bar participants from joining the respective activities. This shall not in turn entitle them to any refunds against pre-paid activities due to non-participation. It is solely the responsibility of the booking agent to inform the guests of the need to sign indemnity waivers waiver prior to departure on the activity. It is therefore expected, on receiving a client’s booking, that necessary insurance covers against these and other risks have been taken care of by the client/guest and/or his/her agent.

Disputes

Any complaints or disagreements about reservations, accommodation, food & beverage or any issues relative to the hotel must be reported on site and recorded accordingly. Failing to do so, the hotel will not be held responsible in any way. Following, any dissatisfaction resulting from the handling and resolving of the complaint on site must be received from the hotel in writing within 7 days after the client’s departure. Failure to do so will result in the hotel taking no responsibility or action. Any dispute regarding an invoice must be received by Daunara’s accounts department and/or management, within 30 days of the invoice date and only the amount in dispute may be deducted from the invoice and payment due, which must be made within the specified time limit.